POLICY

Operating Policy

Last updated: March 26, 2026

We take the integrity of review content seriously

The information published on PILOT VALUE consists solely of subjective opinions and impressions based on the personal experience of the pilots who contribute it. As a general rule, PILOT VALUE cannot fully guarantee the accuracy, timeliness, usefulness or any other aspect of the content published here. Please treat it as one reference point shared between professionals.

That said, in running a community rooted in the aviation industry — a field that carries a high degree of public responsibility — we believe it is the duty of the PILOT VALUE team to engage sincerely with the integrity of that information and to keep improving and refining it day by day.

Maintaining and improving review quality
Expert manual screening by our operations staff

As the operator of a platform for sharing reviews, PILOT VALUE makes every possible effort to ensure that it causes no harm or negative impact to the aviation industry or to society at large.

Every report submitted is screened manually by our operations staff. Working from our own report response guidelines, we check rigorously for confidential information and inappropriate language, and any content judged inappropriate is withheld from publication.

Strict rules for submitting reports

As part of our commitment to guaranteeing the "quality of information", we require every report to be at least 300 characters long, deliberately setting a bar for posting. We also restrict copy-and-paste functionality in order to rule out casual reproduction of material from elsewhere, so that only first-hand, lived information from individual pilots is collected.

Reporting inappropriate reviews (peer review) system

On every page where information is displayed, we provide a form that allows readers to report to us any post they feel is inappropriate or inaccurate. When a report is received, our staff checks the content promptly. We also award points that can be used on the site to users who submit useful reports of inappropriate content, so that the community as a whole helps raise the accuracy of the information.

How company rating scores are calculated

PILOT VALUE rating scores aggregate the valid ratings submitted by pilots who have actually worked at the company. Scores are not a simple average: they are calculated using our own algorithm so that they serve as a more reliable indicator of "market value". To prevent bias toward any particular period, we also apply logic that keeps a score from fluctuating excessively until a certain number of responses has been collected.

The three points we prioritize in order to deliver more useful information

  1. 1. Recency: Because pay and conditions in the aviation industry change rapidly, the most recent information is weighted more heavily.
  2. 2. Number of respondents: To ensure statistical reliability, scoring is adjusted according to the size of the sample.
  3. 3. Divergence: We detect extremely skewed ratings (malicious attacks or excessive praise) and adjust their influence on the score.
Being a good partner to airlines as well

From a neutral standpoint, PILOT VALUE aims to play the role of conveying the true appeal of each airline through unfiltered first-hand voices rather than advertising.

Our aim is to create an environment in which "companies that value their pilots" are rated more highly, and fairly so, than "companies that do not", and in which the finest professionals gather at the airlines that are run with integrity. We believe that this will contribute to the healthy development of the aviation industry as a whole as it approaches the 2030 problem.